How It Works
Professional, vetted care — in a few simple steps. Choose your path below.
How to Book a Caregiver
From sign-up to service day, our 7-step process is built for working families who value their time and trust.
Create Your Account
Register as a Client on the Yewole platform. It takes under two minutes. You will need your name, phone number, email address, and a password.
- Free to register
- Secure data handling
- Instant access after registration
Add Your Care Recipient
In your dashboard, add the loved one who will be receiving care — this could be your child, an elderly parent, or another dependent.
- Name, relationship, date of birth
- Medical notes & special needs
- Emergency contact details
Create a Booking
Select the care tier your loved one needs, choose the date, time, and duration, and select your preferred booking type: one-time, recurring, or emergency.
You can browse available caregivers and select a preferred one, or let our system automatically match you to the best fit.
Fund Your Wallet & Confirm
Before a booking is confirmed, the service amount is held in your Yewole wallet (prepaid escrow). Top up via Paystack or bank transfer.
- Funds held securely until service is complete
- No payment released until caregiver checks out
- Full refund if booking is cancelled before start
Service Day — Check-In & Activity Logs
On the day of the booking, your caregiver checks in digitally when they arrive. Throughout the shift they log activities, so you can see real-time updates from wherever you are.
- Digital check-in on arrival
- Activity notes logged during shift
- Safety pre-check completed before starting
- Incident reporting available if needed
Check-Out & Automatic Payment
When the shift ends, the caregiver checks out digitally. The held funds are automatically released to the caregiver. You receive a receipt and a summary of the shift.
- Automatic payment release on check-out
- Receipt generated and emailed to you
- Shift summary saved to your booking history
Rate Your Caregiver
After the booking is complete, you are invited to rate your caregiver (1–5 stars) and leave a review. Your caregiver will also rate the service experience at your home.
This two-way accountability keeps standards high for everyone on the platform.
How to Join as a Caregiver
Earn meaningful income doing what you love. Apply in minutes, get approved in days.
Apply Online
Complete the caregiver application form. Select your tier (Companion, Specialist, or Bridge) and provide your personal details, work experience, and qualifications.
Upload Your Documents
Submit your NIN/ID, any certifications (First Aid, nursing, etc.), and a clear profile photo. All documents are reviewed by our vetting team.
Background Check & Approval
Our admin team conducts a background check on your submitted information. Once cleared, your account is approved and you become active on the platform.
Receive Booking Requests
Clients in your area can request your services. You will receive a notification for each booking, with full details of the care recipient and shift requirements.
Complete the Shift
Check in digitally on arrival, follow the handover notes, log your activities during the shift, and complete a digital check-out with your shift summary when done.
Get Paid
Your earnings are credited to your Yewole earnings account immediately after check-out. Request a withdrawal to your bank account at any time — subject to admin approval.
100%
Background-Checked
Caregivers
3 Tiers
Matched to Your
Specific Care Need
Prepaid
Secure Wallet —
Pay Only After Service
Two-Way
Ratings Build a
Trusted Community
Frequently Asked Questions
Quick answers to the most common questions families and caregivers ask.
Join hundreds of Nigerian families who trust us.
Register as a client to book trusted care, or apply to join our team of vetted care professionals.